22Jan
What you need to do about AI trends for CX in 2025
AI will have a huge impact on Customer Experience in 2025—that much everyone agrees on. But how and why? We’ve seen lots of hype around…
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A6 Group Blog
Tag: AI
17Dec
GenAI is Starting to Pay Off Across the Customer Journey
Generative AI is no longer just hype—it’s delivering tangible results across the customer journey. Organizations are starting to see revenue accelerate, costs drop, and a…
Read more16Jul
Make Those Hard Decisions to Leverage AI in Insurance
Insurers have been debating ways to leverage AI in their insurance operations for quite some time, and these conversations have become even more fraught with…
Read more24Oct
Where Are All the AI Talents? — An Analytical Deep Dive
A few weeks ago, Amazon’s announcement of a $4B investment in Anthropic, an AGI startup founded by ex-OpenAI employees with a sky-high valuation, caught my attention.…
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