A6 Group Blog

Tag: AI Channel

04Aug

Person using an AI assistant at home late at night, illustrating the growing DIY AI support channel where customers seek answers outside official support systems.

The Post-Sales Dark Funnel: Why DIY AI Support Is Reshaping the CX Function

Support tickets are down. That should be good news: deflection is working, support costs should be coming down. Increasingly, it is not. Customers are resolving…

21Apr

A futuristic, three-story building in cross-section at golden hour, showing a ground-floor discovery lobby, a middle-floor AI engagement hub, and a top-floor server infrastructure.

AI Demand Channel

How to Build Your AI Demand Channel Presence – A Practical Framework

Building an AI Demand Channel presence requires three layers: AI discoverability (AEO), AI engagement (an interactive sales presence), and AI readiness (the infrastructure to support…