From commercial legal work and insurance brokerage to customer retention and digital experience, these seven companies show different paths toward AI-native service delivery For decades,…
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In July we wrote that AI-native services would redraw the line between software and consulting, and that Gainsight’s move into retention-as-a-service gave the model its…
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In May 2026, Gainsight1 stood on stage at Pulse and told its customers something no major SaaS company had said before: don’t just buy our…
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